@proceedings {citation219, title = {Advanced tools for operators at Amazon.com}, journal = {First Workshop on Hot Topics in Autonomic Computing (HotAC)}, year = {2006}, month = {2006}, address = {Dublin, Ireland}, url = {http://www.cs.berkeley.edu/~bodikp/publications/hotac06.pdf}, author = {Peter Bodik and Armando Fox and Michael I. Jordan and Dave Patterson and A. Banerjee and R. Jagannathan and T. Su and S. Tenginakai and B. Turner and J. Ingalls} }