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tech:radlab-support [2011/08/25 23:48] jkuroda |
tech:radlab-support [2015/08/26 18:20] (current) jkuroda |
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===== Getting help ===== | ===== Getting help ===== | ||
* The primary interface to RAD Lab Support is <radlab-support@cs.berkeley.edu> | * The primary interface to RAD Lab Support is <radlab-support@cs.berkeley.edu> | ||
- | * This feed into a [[http://bestpractical.com/rt/|ticketing system]] which helps us keep track of work (and how far behind we are). | + | * This feeds into a [[http://bestpractical.com/rt/|work tracking system]] which helps us keep track of work (and how far behind we are). |
* You can ask RAD Lab Support things in person, but follow up via email to <radlab-support@cs.berkeley.edu> | * You can ask RAD Lab Support things in person, but follow up via email to <radlab-support@cs.berkeley.edu> | ||
- | * Jon is the primary point of contact within the RAD Lab, and is backed up by Jeff and Kostadin (aka, Par Lab Support) | + | * Jon and Shane are the primary points of contact within the Lab with backup from Kostadin (aka, <del>Par Lab</del> ASPIRE Support) |